SHIPPING and RETURN

1.1 SERVICE AVAILABILITY

By ordering on INK., you confirm you are 18 years old.

The products offered are distributed in EU member states: Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus (southern part), Denmark, Slovakia, Slovenia, Spain (including Canary Islands, Ceuta and Melilla), Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania and Sweden as well as Albania, Andorra, Saudi Arabia, Aruba, Australia, Bahrein, Bosnia-Erzegovina, Canada, Cina, Colombia, South Korea, Costa Rica, Curazao, United Arab Emirates, United States of America, the Philippines, Guadalupe, Guatemala, French Guyana, Honduras, Hong Kong, India, Indonesia, Iceland, Channel Islands, Japan, Jordan, Kazakhstan, Kuwait, Lebanon, Liechtenstein, Macao, Malaysia, Maldives, Martinica, Mexico, Monaco, Nicaragua, Norway, Qatar, Oman, Panama, Russia, Salvador, Serbia, Singapore, Switzerland, Turkey, Uzbekistan.

Physical persons not residing in one of these countries may access the online shopping service of this website only if the shipping address is in one of the countries or territories above mentioned.

 

1.2 Shopping guarantees

Articles offered on this website are a selection of the items of the woman, man, child collection of INK. and satisfy the same standard of quality and guarantee as for the articles which are sold in the stores of the brand.

Each product comprises of the following information:

Name of the item
Image/s of the item
Description of the item
Composition
Price (in euro)

*INK. has tried to depict the colors of the items as realistically as possible. However, the color of the items shown on screen may vary depending on the quality of the monitor used. Therefore INK. cannot guarantee that the colors shown on monitor faithfully reflect reality.

Special offers, promotions, and discounts will be valid until the indicated date, or upon availability.

 

1.3 Shopping procedure

 Please select and add to the basket each item that you wish to buy, by clicking on the corresponding icon.

The basket will then contain the reference code of the selected item, name, and the price in the chosen currency (including taxes).

To proceed with the order, you will have to insert your personal data which will be inserted into our database and then elaborated.

Please be reminded that personal data should be inserted correctly in order to avoid confusion or problems with the shipment of the acquired article or articles.

Once shopping order has been filled in and before confirmation of final order, a short summary will pop up with a final price (transport and taxes included) with the detail of each item, as well as shipment details, in order to verify the information before clicking the ‘confirm payment’ button.

Purchases may be made by PayPal. Another type of payments, not specifically listed on these conditions of sale, are not accepted.

An email will also be sent to the address given by the user, which will contain the order description and the personal information provided. Should such email not arrive, it might be due to a temporary technical problem or to a mistake made by the user when inserting the email address. In both cases, INK., suggests that the user contacts the Client Care Service.

 

1.4 Product Availability

On order issue, should one of the items requested not be stocked, we will try to find it. Should the operation be negative, we will inform the client immediately. The amount paid for the item which is not found will be reimbursed to the client in the next days through the same payment method used for the purchase.

 

 2.1 Price

Prices indicated on this website are in euro and are inclusive of VAT.

 

2.2 Payment method

INK. will only accept payment made by PayPal.

 

Payment through PayPal
INK. accepts payments through PayPal.

 

2.3 Purchase conditions

INK. does not permit purchase of products to be resold. Therefore it is not permitted to make over 1.500 euro. Clients who may be interested in making purchases over this limit for different reasons than reselling will have to contact INK. who will give information on different options available to be able to make the desired purchases.

 

3.1 Delivery

Shipment of articles purchases on www.inkonskin.it will happen by national or international courier, with a rough delivery of 2-4 working days or 7-15 working days respectively.

In order to avoid delivery problems (wrong address, unavailability of people at home, etc.) it is important to fill in the relevant module correctly; we suggest to also insert a contact number in the indicates space.

Transportation cost is calculated depending on the shipment and the items purchased. The precise cost of delivery is calculated while adding items to the basket and is indicated in the purchase summary page, before confirmation of the order through the ‘confirm payment’ button and before filling in the details for payment.

Transportation costs may vary at any moment without notice. Such changes will be applied at the moment of their publication on the contract which is also publicised on this website.

 

4. CHANGE OR RETURN POLICY

4.1 Guarantees and Conditions of change and/or return

INK. guarantees the buyer that the products will conform to the description stated on the website and to the standard of products of the same type, therefore with no defect or deformity.

Such guarantee will have the duration as per relative regulations (civil code or Consumer code);

The guarantee includes removal of any defects and/or deformity or exchange of items ruined or tainted or reimbursement.

The buyer must verify the product within 8 (eight) days of delivery, and in case, will have to notify any defect to INK. (attaching an image which shows the defect), via any means which assures delivery within 8 days of delivery.

The product will be recognized as spoilt/defected only after INK. ascertains the presence of such defect and/or deformity;

If once the product is received, the buyer is not satisfied, INK., consents restitution and reimbursement of such item within 8 days of reception, provided that the item has not been used or damaged.

Change of size or model type with another is not permitted.

In order to change an article with another, it will be necessary to send it back and obtain reimbursement and then make a new purchase.

 

Costs of shipment of items damaged and/or deformed are at the vendor’s expense.

Costs of shipment of items to be sent back or reimbursed by the will of the buyer will be at the client’s expense and INK. will not accept restitution by forwarding carriage.

Any reimbursement of purchased items must be boxed carefully in its original parcel and include a copy of the invoice together with the restitution form correctly filled in.

 

4.2  Restitution by post

Restitution of purchased products may also be done by signed for delivery by post to the following address:

INK. Via Asiago, 45 – 20128 Milano – Italia

 

4.3 Reimbursements

After having received the product/s, INK. will verify that it/they are in good shape and will provide delivery of the new model requested in case the client has requested a change due to defects or reimbursement of the amount through the same method of payment used for the purchase in case of restitution.

Restitution may happen between 3 and 15 working days from the moment that INK. restocks the item. Once the items sent back have been verified, the buyer will be informed by email.

 

4.4 Right to rescind

The buyer has the right to rescind the present contract within 14 calendar days with no cause.

Term to rescind will end 14 calendar days after the day items have been purchased by the buyer.

To exercise such right, the buyer must notify INK. that he wants to rescind the contract through an explicit declaration (e.g. written letter sent by post, fax or email):

Postal service
INK. Via Asiago, 45 – 20128 Milano – Italia
Email address
hello@inkonskin.it

The buyer may use this form, which is not mandatory.

In order to be within the time limit of rescission, it will be sufficient for notice of wanting to exercise such right be communicated before the expiry of the time limit.

 

4.5 Consequence of rescission

In case of rescission we will give the buyer all his due back, including delivery costs at the moment of purchase, with no delay and, in any case, within 14 calendar days from the date of having received communication of rescission of the present contract and provided that the item HAS NOT BEEN USED OR DAMAGED.

Costs of restitution are at the expense of the buyer.

We will reimburse using the same method of payment used by the buyer for the initial order unless the client asks otherwise. In any case, the client won’t need to incur any costs consequently to reimbursement.

We will hold the reimbursement until we have received the item or until the client will have shown us proof of restitution, depending on which of the above happens first.

The client will have to send back or deliver directly the item with no delay, in any case within 14 calendar days from the day in which rescission has been communicated. The above-mentioned date will be considered satisfied when the client will give back the item by the time the date has ended.

For more details on conditions of restitution, please see the Change and return section.

 

5. PRIVACY AND TREATMENT OF PERSONAL INFORMATION

INK. Via Asiago, 45 – 20128 Milano – Italia, in its capacity as owner of the treatment, provides information regarding treatment of personal information provided by the buyers upon registration.

Such information will be treated for the following end:

a)Work and deal with the orders;

b) send commercial communications (e.g. catalogs, newsletters, and promotions)

Personal information provided by the buyers will be treated as per D.Lgs n 196 del 2003 by INK. and will be communicated to third parties who are responsible for secondary services functional for the operation of INK.

Personal information may also be communicated to public entities or private entities in order to comply with any legislation.

INK. guarantees that any information provided by the buyers will not be given to third parties for purposes other than those listed in point a) and b).

Personal information supply for the purpose described in a letter a) is necessary in order to proceed with the purchase.

Refusal of entering personal information will impede going further with the purchase request.

Personal information supply for the purpose described in letter b) is not mandatory.

Refusal of entering such information will not impede purchase.

The buyer has rights under art. 7 del d.lgs. 196/2003, namely the right to obtain confirmation of the existence of his personal information, updating and modifying such rights. Furthermore, the buyer may ask for such information to be canceled were incomplete, mistaken or gathered illegitimately and he can disallow treatment for legitimate reasons.

Such requests may be sent to hello@inkonskin.it

 

6. INTELLECTUAL PROPERTY

All the elements of the website, whether subject to registration of intellectual property rights or not (photos, product description, layout…) are the exclusive property of INK. and may not use. All drawings, models, marks, text, visual or audio support, comments, works, illustrations, images, which are contained on the www.inkonskin.it website are protected by copyright, trademark and registration and any other applicable intellectual property right.

They are all exclusive property of INK. Any type of reproduction or representation, a copy may engage the civil and penal responsibility of their author.

Any user who has a website, blog or who wished to post a link which bring back to the www.inkonskin.it home page, must ask for permission beforehand to the company INK.

In any case, any link, even though authorised, must be immediately removed if the company INK. puts in such request.